Amy Shore
Board Director | Growth Strategist | Transformational Leader | Risk & Regulatory Management
- Role
- Independent Director at Crawford & Company
- Location
- Columbus, OH, US
- LinkedIn followers
- 500 followers
About Amy Shore
s••••••••@gmail.comTransformational Executive Driving Growth, Culture, and Exceptional Customer Experiences.With years of expertise leading transformational change at a Fortune 100 company, I am an energetic executive and board director helping teams succeed by profoundly understanding their customers, managing risk effectively, and delivering extraordinary experiences. I have an excellent track record of designing strategies, driving growth, and fostering cultures that empower organizations to exceed expectations.As the first Chief Customer Officer at Nationwide Insurance, I developed an enterprise framework that elevated customer experience into a sustained competitive advantage. Leading P & Ls ranging from $1B to $13B in revenue, I consistently delivered and exceeded results, including executing post-acquisition integrations of brand, sales channels, and operating models for three corporate acquisitions. Most recently, as Chief Transformation Officer, I implemented a strategy to achieve $450M in cost savings while maintaining growth and exceptional customer experiences.As the Vice Chair of the Board of Trustees at Bowling Green State University, where I also chair the Investments Committee, I bring deep governance expertise. I have over a decade of knowledge on corporate risk committees, demonstrating strong financial acumen and a comprehensive understanding of risk management practices.My primary motivation is helping people and teams succeed. I am a dedicated mentor committed to cultivating future leaders, and I take pride in seeing many of my mentees advance to executive leadership roles.Beyond my professional endeavours, I am deeply committed to advancing financial literacy and economic mobility. As the first in my family to graduate from college, I understand how access to education can transform lives and generations. This personal journey fuels my passion for making higher education affordable and accessible to all.I enthusiastically support the OSU Buckeyes and the U of M Wolverines, which are a unique college sports balance! s••••••••@gmail.com
Experience
Independent Director
Jun 2025 — Present · Atlanta, GA, US
Education
Bowling Green State University
BSBA, Business
1983 — 1986
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