Amy Rowland

About Amy Rowland

Enterprise Customer Success Manager with 7+ years of experience driving retention, adoption, and expansion across SaaS portfolios ranging from SMB to enterprise. My career progressed from sales and technical support into strategic account management, giving me a full customer lifecycle perspective from initial close through renewal and long-term growth.Currently managing an enterprise portfolio at Birdeye, I lead executive business reviews, own renewal strategy and forecasting, and proactively identify expansion opportunities. I partner cross-functionally with Product, Support, and Sales to translate complex platforms into measurable business outcomes and sustained customer impact.I bring both revenue ownership and genuine customer empathy to every account I manage, and I thrive in fast-paced SaaS environments where strategic partnerships and business results go hand in hand.

Experience

1. Enterprise Customer Success Manager

   Birdeye

   Dec 2024 — Present

   Own a $4M ARR enterprise portfolio, leading executive QBRs to align adoption strategy with revenue, performance, and brand impact• Drove $91K+ in expansion revenue within one quarter through proactive growth planning and value-based adoption initiatives• Lead renewal forecasting and risk mitigation efforts through structured health checks, stakeholder mapping, and success planning• Collaborate cross-functionally with Product, Support, and Implementation to resolve complex issues and translate customer needs into measurable outcomes

Education

• University of Cape Town

  Political Science and Government

  2014 — 2014

• Occidental College

  Bachelor of Arts (B.A.), Political Science and Government

  2012 — 2016

Skills

• Social Media
• Lesson Planning
• Teaching English as a Foreign Language
• Research
• Writing
• Powerpoint
• Microsoft Excel
• Microsoft Word
• Community Development
• Microsoft Office
• Sales
• Donor Research
• Public Speaking
• Grant Writing
• Saleforce