Amy Procacci

About Amy Procacci

Senior leader with 15+ years of experience driving enterprise transformation and leading high-performing teams supporting Fortune 500 organizations. Proven ability to turn strategy into execution through global delivery models, cross-functional alignment, and executive engagement. Specializes in client success, enablement, and solution delivery to accelerate growth, retention, and long-term value. At Degreed, I led a high-performing team responsible for the company’s most strategically significant global accounts. Charged with driving client success, retention, and revenue growth, I built trusted executive partnerships and aligned enterprise solutions with client objectives to deliver measurable, long-term value. I oversaw global onboarding, enablement, and upskilling initiatives that enhanced team effectiveness, accelerated adoption, and optimized the end-to-end client journey. Known for a strategic and outcome-driven leadership style, I scaled Client Success operations, strengthened cross-functional collaboration, and led enterprise deployments for Fortune 50 clients. These efforts supported ARR growth between $3M and $100M, sustained CSAT scores above 90%, and contributed to Net Retention Rates exceeding 110%, all while guiding the organization through its post-Series C to post-Series E growth trajectory. Previously, I spent a decade at IBM leading global teams and complex client engagements focused on HR transformation, shared services delivery, organizational change management, business process reengineering, product development, and enterprise solution delivery. As IBM Project Manager for the U.S. Department of State’s HR Shared Services transformation, I implemented a transition and shared services strategy grounded in private-sector best practices to streamline service delivery. As IBM’s Global Learning and Knowledge Sharing Lead, I directed large-scale initiatives in talent acquisition, competency development, performance management, and global learning strategies impacting more than employees worldwide. My expertise includes: • Building and scaling Client Success • Transition & Onboarding Frameworks • SaaS Implementation Leadership • Global Delivery Models & Shared Services • Value Realization and ROI Delivery • Go-to-Market Strategy • Risk Mitigation and Retention • Revenue Growth Strategies • Executive Relationship Management • Enablement Program Design and Management • Operational Excellence and Optimization • Strategic Account Planning • Change Management • Data-Driven Performance Management • Strategic KPI Development

Experience

1. Director, Client Success Team - Strategic Accounts in North America

   Degreed

   Jun 2022 — Present

Education

• University of Florida

  Master of Business Administration (MBA)

  2016

• Virginia Tech

  Dual Degrees: Bachelor of Science, Marketing Management & Human Resource Management

  2004 — 2008