Amy Prins
Director of Customer Renewals
- Role
- Director of Customer Renewals at NEOGOV
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Amy Prins
Result driven Renewals/Retention Manager with 15+ years experience managing a team. Experienced with contracts/renewals, tracking SLAs and working with various departments and customers. My goal is to maximize customer retention and satisfaction by providing world-class customer service support. Proficient in Microsoft Excel, Word, Outlook, Teams and PowerPoint and Google SuitePrograms include: CRM, Salesforce, Salesforce Cases, Oracle, Discoverer, Aspect, Prodo, Sysview, Renovo, Maxio SaasOptics, ZendeskStrengths: Organized, Dependable, Team Leader, Effective Communicator, Dedicated, Detail-oriented, Multitasker, Team Player, Analytical, Problem Solver, NegotiatorAssociate of Arts and Sciences (AAS) focused in Accounting and Finance from Joliet Junior College.
Experience
Director of Customer Renewals
Feb 2025 — Present
Education
Joliet Junior College
Associate of Arts and Sciences (AAS)
Skills
- Microsoft Word
- Team Leadership
- Wireless
- Customer Support
- Leadership
- Organization
- Management
- Managerial Skills
- Account Management
- Voip
- Microsoft Office
- Sales
- Data Analysis
- Collections
- Oracle Discoverer
- Accounts Payable
- Managed Services
- Account Reconciliation
- Customer Retention
- Customer Service
- Accounting
- Forecasting
- Solution Selling
- Accounts Receivable
- Wireless Technologies
- Oracle
- Microsoft Excel
- Telecommunications
- Customer Satisfaction
- Dependable Team Player
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