Amy Odom
Director @Fidelity Investments
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WORK HISTORY
Director @Fidelity Investments
Covington, KY, US
Directly manage technical and project staff in support of desktop, mobile, audio/video, and telecommunication products for over users and PCs and peripherals. Lead daily operations in the Covington,Ky Campus as well as the Jacksonville, FL Call Center. Responsibilities included initial service delivery, ongoing field support in conjunction with Enterprise Service Desk, customer relationship management, project execution, disaster recovery planning, employee moves, and senior executive support. Maintain excellent customer service while managing service costs.
SKILLS
ABOUT AMY ODOM
Director at Fidelity Investments
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