Amy Newrones

About Amy Newrones

Fulfillment and Logistics Professional with over 20 years of experience in the CPG…

Experience

1. Senior Customer Fulfillment Manager

   Willamette Valley Pie Company

   Apr 2024 — Present · Silverton, OR, US

   Lead Coordination of Customer Order Fulfillment Activities EDI system and order management – Improve root-cause analysis for roadblocks that inhibitfaster order fulfillment and minimize repetitive fixes. Monitor order flow through daily order reporting on processing, shipping, and invoicing Communicate with key customers on order issues and ensure timely resolution. Oversee end of month order management to deliver monthly sales goals Book and track truckload and LTL shipments with approved Carriers for key customers Collaborate with Warehouse and Production Planning as needed to ensure on-time orderdelivery & truckload consolidation to reduce cost to serve. Investigate and resolve chargebacks with emphasis on being proactive through implementationof processes for vendor compliance Improve credit memo process for overage, shortage, and damages Assist with monthly reconciliations and deduction monitoring with Sales & Finance Key player in best practice creation for customer setup and sales support Lead transference and training of process improvements across the customer service team Build strategic relationships with sales team, key brokers, and customers Build out customer service team to support ecommerce, fundraising, DSD and distributor salesfunctions.

Education

• Ozark Christian College

  B. A., Deaf Communications

  1986 — 1989

Skills

• Management
• Customer Service
• Grocery
• Accounts Payable
• Sales
• Accounts Receivable
• Merchandising
• Process Scheduler
• Forecasting
• Cross-Functional Team Leadership
• Supply Chain
• Product Development
• Pricing
• Inventory Management
• Food
• Continuous Improvement
• Consumer Products
• Strategic Planning
• Process Improvement
• Food Industry