Amy Motta
Client Success Manager @Re Members
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WORK HISTORY
Client Success Manager @Re Members
Troy, MI, US
Lead strategic management of a 40+ account portfolio, serving as primary advisor and executive escalation point to drive retention, growth, and long-term client value•Build trusted relationships with senior client stakeholders, aligning platform capabilities and services to evolving organizational goals•Conduct executive business reviews translating operational data into strategic insights, performance improvements, and expansion opportunities•Partner cross-functionally with Product, Support, and Implementation teams to resolve escalations, strengthen service delivery, and improve client outcomes•Represent the organization at national client conferences, delivering training sessions and supporting adoption initiatives that increase engagement and platform utilization•Scope and manage Statements of Work and additional services, supporting revenue expansion and tailored client solutions•Guide clients through operational changes, ensuring smooth implementation of enhancements and sustained satisfaction
EDUCATION
Western Michigan University
Business, Human Resources, Marketing, General Business
Western Michigan University - Haworth College of Business
Bachelor of Business Administration (BBA), Human Resources Management and Services
Western Michigan University
MBA, Marketing
SKILLS
ABOUT AMY MOTTA
Client Success Manager at re:Members
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