Amy Miller
TMS Director of Operations Southern New Mexico
- Role
- Director of Operations Southern New Mexico at Total Management Systems, Inc.
- Location
- Las Cruces, NM, US
- LinkedIn followers
- 500 followers
About Amy Miller
General Manager with broad experience and education in hotel operations. Maximizing GOP and NOI profitability is a priority and done by continuously managing revenue management and sales efforts along with expenses. I work diligently to make sure that Guest Satisfaction Scores are positive, by supporting all guest experiences with superior service and a clean, quality, and maintained product. Leading by example and following the Golden Rule are pillars that my management style emphasizes.Specialties: Brand Standard Audits, Expense Control, Profitability, Human Resources, Accounting, Operations, Guest Service, Sales, Product Quality, Revenue Management
Experience
Director of Operations Southern New Mexico
Total Management Systems, Inc.
Apr 2023 — Present
Education
HRTM NMSU
Bachelor's degree, Hospitality Administration/Management
1991 — 1996
New Mexico State University
Bachelor of Science, Hospitality and Tourism
1991 — 1996
New Mexico State University
Bachelor of Science (B.S.), Hospitality and Tourism
1991 — 1995
Skills
- P&L
- Hotel Booking
- Pre-Opening
- Lodging
- Banquets
- Micros
- Resorts
- Hospitality Industry
- Hotel Management
- Apqp
- Tourism
- Hospitality
- Catering
- Fine Dining
- Opening Hotels
- Revenue Management
- Restaurants
- Revenue Analysis
- Yield Management
- Accounting
- Hotels
- Rooms Division
- Guest Service Management
- Convention Services
- Property Management Systems
- Guest Service
- Onq
- Hospitality Management
- Customer Satisfaction
- Opera
- Food & Beverage
- Revenue Forecasting
- Customer Service
- Front Office
- Management
- Sales
- Menu Development
- Restaurant Management
- Meeting Planning
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