Amy Broussard

Director of Quality and Customer Care

Role
Director of Quality and Customer Care at PSA BDP
Location
Naples, FL, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Amy Broussard

Licensed Customs Broker with over 25 years’ experience in the industry. During my extensive career, I have worked in a number of roles, from the desk level operational aspects to the procurement side of the business in both air and ocean. In recent years, I have specialized in working with the client to delve into the scope of work and clearly document and communicate the requirements and expectations for both client and BDP. I pride myself on my organizational skills and ability to work closely with the client and achieve the goals and results.

Experience

  1. Director of Quality and Customer Care

    PSA BDP

    Mar 2023 — Present · US

    As the Director of Quality and Customer Care, I will be a key relationship manager and builder with the customer, serving as the key point of escalation for any issues that may arise, and acting as the main liaison between the customer and operations driving continuous improvement along the way.

Education

  • University of Pennsylvania

    Computer Science

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Amy Broussard — Director of Quality and Customer Care at PSA BDP in Naples, FL, US | Unifers