Amy Metcalfe
Base Manager @Plusnet
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WORK HISTORY
Base Manager @Plusnet
Sheffield, GB
EDUCATION
University of Leeds
Bachelor of Arts - BA, Criminal Justice and Corrections
ABOUT AMY METCALFE
Base Manager at Plusnet in the BT Group consumer marketing team, specialising in churn reduction, understanding our customers, and forming the long term base strategy. Former digital trading manager specialising in affiliate marketing, main site performance and optimisation, and paid search. Skilled in affiliate and partnership relations, offers, quarterly planning and sales optimisation, digital optimisation, commercial strategy, improving customer lifetime value, and supporting my small but mighty team, sitting within the BT group digital team, and manage the affiliate programme and relationships alongside our colleagues at AWIN. Experienced compliance lead with a history of working in the telecommunications industry. Skilled in complaint management, accessibility, process improvement, operational compliance, and regulatory compliance. Extremely passionate about customer experience. Bachelor of Arts - BA focused in Criminal Justice and Criminology from University of Leeds.
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