Amy Mendonsa
Business Leader focused on Building Teams, Customer Success & Operational Excellence
- Role
- Director of Business Operations at Optum
- Location
- Phoenix, AZ, US
- LinkedIn followers
- 500 followers
About Amy Mendonsa
AREAS OF STRENGTHI am a results oriented leader with a breadth of experience in healthcare and technology across customer operations and supply chain. I have a background in six sigma lean manufacturing and have demonstrated the ability to drive change and mature large teams. I’m passionate about developing people to achieve their full potential. Develop High Performing Teams | Optimize Business Processes | Empower Customer Success | Six Sigma Lean Certified | Enable Operational Excellence | Coach & Mentor Talent | Execute Transformation Plans | Global Leadership | Financial Acumen | Project ManagementKEY ACCOMPLISHMENTS Drove organizational maturity of $12B procurement department using Lean Six Sigma processes Grew continuous improvement culture reducing customer issues by 35% Averaged YOY improvement in employee engagement scores over 5+ years of leadership Enabled operational excellence through launch of Oracle ERB integration Executed an international factory offshore ahead of schedule with minimal customer impact
Experience
Director of Business Operations
Nov 2022 — Present
Education
Northern Arizona University-The W. A. Franke College of Business
Bachelor of Science (BS), Accounting
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