Amy McHugh
Director of CX Operations
- Role
- Director of Cx Operations at Clerri
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
About Amy McHugh
As a dynamic and results-driven CS Ops and RevOps leader, I am passionate about driving organizational excellence and fueling revenue growth through seamless customer success operations. I am a natural builder, data-driven, and excel at optimizing processes and orchestrating cross-functional teams to create exceptional customer experiences. My experience includes successfully building/launching customer journeys, designing new processes and automation, building strong and committed teams, and improving data architecture across multiple systems.ACCOMPLISHMENTS- Built and launched multiple scaled Success programs, improving customer adoption and increasing CSM team bandwidth- Creating customer health scores to provide data-driven measurement of customers’ product engagement levels, allowing for proactive CS outreach- Automation of the handoff between Sales and CS teams, resulting in a greater customer experience and collaboration- Migration of customer support services from Zendesk to Salesforce
Experience
Director of Cx Operations
Oct 2025 — Present
Education
Arizona State University
Master's degree, Nonprofit Management
Saint Joseph's University
Bachelor's degree, Sociology
Skills
- Strategic Communications
- Program Management
- Research
- Nonprofits
- Grant Writing
- Volunteer Management
- Nonprofit Organizations
- Social Media
- Community Outreach
- Event Management
- Management
- Program Development
- Grants
- Program Evaluation
- Public Speaking
- Event Planning
- Non-Profits
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