Amy Major
Experienced Senior Project & Customer Success Manager | Proven Leader in Complex Cross-Functional Project & Program Management | SaaS | Digital Accessibility
- Role
- Practice Manager Expert Services at Vispero®
- Location
- Cleveland, OH, US
- LinkedIn followers
- 500 followers
About Amy Major
An incredibly ambitious and focused professional who brings over seventeen years of…
Experience
Practice Manager Expert Services
Mar 2025 — Present · US
Manage and mentor team of 20+ accessibility and technology professionals within our Solutions Delivery department. Assist team members with various role-related responsibilities, including- Client relationship management- Project and delivery team management- Professional development and performance enhancement; and - Understanding of and compliance with all relevant company policies, procedures, benefit programs, etc.• Provide accessibility program management and support for variety of enterprise clients within the Tech/Software, Financial/Insurance, and State and Federal Government sectors.• Coordinate resourcing for client projects to ensure proper match of team members’ skill sets, subject matter expertise, and experience with clients’ requirements to ensure successful delivery of requested services within desired budget and timeline.• Assist team of Practice Managers and VP of Customer Service Operations in refining TPGi’s service offerings, policies, and procedures to respond to company, market, and industry needs.• Support TPGi’s special projects and initiatives, as needed
Education
Kent State University
Bachelor of Science in Education
1995 — 1999
University of Maryland Francis King Carey School of Law
Juris Doctor, Law
2004 — 2007
Skills
- Legal Research
- Policy Analysis
- Legal Writing
- Public Policy
- Research
- Westlaw
- Administrative Law
- Homeland Security
- Litigation
- Legal Issues
- Policy
- Public Speaking
- Community Outreach
- Bioethics
- Environmental Law
- International Law
- Grant Writing
- Non-Profits
- Emergency Management
- Continuity of Operations
- Continuity of Government
- Public Health Emergency Preparedness
- Public Health Law
- Health Law
- Legislation
- Government
- Public Health
- Program Evaluation
- Grants
- Nonprofits
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