Amy Major

Experienced Senior Project & Customer Success Manager | Proven Leader in Complex Cross-Functional Project & Program Management | SaaS | Digital Accessibility

Role
Practice Manager Expert Services at Vispero®
Location
Cleveland, OH, US
LinkedIn followers
500 followers

About Amy Major

An incredibly ambitious and focused professional who brings over seventeen years of…

Experience

  1. Practice Manager Expert Services

    Vispero®

    Mar 2025 — Present · US

    Manage and mentor team of 20+ accessibility and technology professionals within our Solutions Delivery department. Assist team members with various role-related responsibilities, including- Client relationship management- Project and delivery team management- Professional development and performance enhancement; and - Understanding of and compliance with all relevant company policies, procedures, benefit programs, etc.• Provide accessibility program management and support for variety of enterprise clients within the Tech/Software, Financial/Insurance, and State and Federal Government sectors.• Coordinate resourcing for client projects to ensure proper match of team members’ skill sets, subject matter expertise, and experience with clients’ requirements to ensure successful delivery of requested services within desired budget and timeline.• Assist team of Practice Managers and VP of Customer Service Operations in refining TPGi’s service offerings, policies, and procedures to respond to company, market, and industry needs.• Support TPGi’s special projects and initiatives, as needed

Education

  • Kent State University

    Bachelor of Science in Education

    1995 — 1999

  • University of Maryland Francis King Carey School of Law

    Juris Doctor, Law

    2004 — 2007

Skills

  • Legal Research
  • Policy Analysis
  • Legal Writing
  • Public Policy
  • Research
  • Westlaw
  • Administrative Law
  • Homeland Security
  • Litigation
  • Legal Issues
  • Policy
  • Public Speaking
  • Community Outreach
  • Bioethics
  • Environmental Law
  • International Law
  • Grant Writing
  • Non-Profits
  • Emergency Management
  • Continuity of Operations
  • Continuity of Government
  • Public Health Emergency Preparedness
  • Public Health Law
  • Health Law
  • Legislation
  • Government
  • Public Health
  • Program Evaluation
  • Grants
  • Nonprofits

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Amy Major — Practice Manager Expert Services at Vispero® in Cleveland, OH, US | Unifers