Amy Boland

About Amy Boland

Strategic Product Leader with 15 years of experience driving digital transformation and organizational maturity across healthcare ecosystems. Expert at \"Platform as a Product,\" specializing in transitioning fragmented, legacy workflows into modern, high-velocity systems. A tactical \"fixer\" with a proven track record of unifying siloes, de-risking initiatives, consolidating technical debt, and ensuring the integrity required for sensitive health data. I bridge the gap between tech and front-line experience, ensuring that every architectural decision drives a better patient outcome.* Connecting the Dots from Platform to Patient: Created a strategic framework drawing a straight line from foundational tech debt to the ability to make and keep customer promises that drive better patient experience.* Proven Agile Product Delivery: Led 0-1 product launch of a consumer experience enabling product, proving to my teams and my company that Agile Product isn\'t magic-even if the results seem that way.* Consumer Experience Maturity: Invented a product strategy planning tool, proved it on four primary business units, and delivered key recommendations to Executive Leadership for better consumer experiences.* Product Transformation as a Product: Innovated and proved a strategy, operating model, and service offering for an enterprise coaching, training, tools, and continuous learning organization serving thousands of Product professionals.

Experience

1. Senior Product Manager

   Ensemble Health Partners

   Sep 2024 — Present

   Driving enterprise-scale platform product initiatives to align with goals of revenue cycle management productivity, scalability, responsible AI transformation, and SAFe adoption.* Defined the strategic framework for a modern “Site Reliability Engineering as a Product” ecosystem, aligning engineering priorities with market-facing capabilities to ensure scalability, AI readiness, and customer trustworthiness.* Unified IT Ops, Security, and Engineering teams under a single “App Integration Platform as a Product” strategy, establishing API patterns and protocols needed to mitigate risk, reduce cost, and accelerate future speed to market.* Restructured the Data Platform’s product operations for a team of 7 PMs, consolidating multiple backlogs and re-engineering a broken intake process; reduced stakeholder response times from weeks to days to resolve stakeholder friction and accelerate delivery.* Aligned platform to enterprise AI automation goals by establishing a greenfield workflow scaling product, then facilitating a strategic pivot into an emerging Agentic AI initiative.* Aided automation of business value monitoring through development of audit and validation analytics. Used continuous discovery to clarify business cases and align to finance and vendor management stakeholder needs.

Education

• The College of St. Scholastica

  BA, Communication

  1990 — 1994