Amy M. Albanese
Senior Director, Customer Success @Dataminr
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WORK HISTORY
Senior Director, Customer Success @Dataminr
Washington, DC, US
EDUCATION
Michigan State University
Worked towards BA of Political Science and Government, Telecommunications
Penn State University
Master's degree, Public Administration
Western Michigan University
Bachelor's degree, Political Science and Government, Environmental Studies
ABOUT AMY M. ALBANESE
With over 12 years of experience in customer relationship management and client engagement in the public sector, I am a Senior Director of Customer Success at Dataminr, a leading AI platform that detects the earliest signals of high-impact events and emerging risks. In this role, I lead a team of customer success managers and solutions engineers who support and retain our public sector clients, including federal, state, and local governments, as well as non-governmental organizations. I leverage my expertise in public administration, as well as my skills in relationship building and problem solving, to deliver value-added solutions, insights, and recommendations to our clients, and to ensure their satisfaction and loyalty. I am passionate about empowering our clients to make informed and timely decisions that protect people, assets, and reputation, and that align with their missions and goals. I am also committed to fostering a culture of collaboration, innovation, and diversity within my team and across the organization.
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