Amy Lepley
IT Support at Florida State University
- Role
- Advanced Technical Support at Florida State University Information Technology
- Location
- Tallahassee, FL, US
- LinkedIn followers
- 500 followers
About Amy Lepley
I am a recent graduate with my Bachelor\'s in Information Technology from Florida State…
Experience
Advanced Technical Support
Florida State University Information Technology
Oct 2023 — Present · Tallahassee, FL, US
Provide tier 2 tech support remote and in-person for faculty, staff, and students at the university.• Experience with access management via group policy through Microsoft Active Directory and license management using Microsoft Azure.• Troubleshooting network connectivity issues and OS issues for Windows 10/11 and Macs.• Use of Salesforce Lightning for CRM case system. Frequent communication with other IT departments was done through the case system as well.• Implementation of Microsoft Intune with over 500 devices University-wide.
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