Amy Lee
Office Manager @ State Farm | Insurance Sales
- Role
- Office Manager at State Farm
- Location
- Tulsa, OK, US
- LinkedIn followers
- 500 followers
About Amy Lee
With over 8 years of experience as an Account Executive at State Farm, I am an expert in insurance and sales, helping our clients navigate through their insurance needs with dedication and integrity. I have a proven track record of generating leads, closing deals, and retaining customers, as well as processing and managing insurance policies and claims.My core competencies include communication, negotiation, problem-solving, and attention to detail, which I have honed through my previous roles as an Mortgage Banker and Loan Processor. I have developed strong relationships with our customers and partners, and have contributed to the growth and success of our team and organization. I am passionate about providing quality service and solutions to our clients, and I strive to continuously learn and improve in my field.
Experience
Office Manager
Jan 2016 — Present · Tulsa, OK, US
Utilize SalesForce to optimize sales opportunities resulting in a quote conversion rate of 85%; Use CRM software to track and analyze customer data, identifying trends and proactively addressing potential issues; Explain policy coverages, assist in claims, resolve billing situations with kindness and conciseness instilling trust & confidence in clientele and increasing referrals by 40%; Develop genuine client relationships, earning a reputation for exceeding service standard goals while maintaining a 99% customer satisfaction rating
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