Amy Kaiser
Subservicing Oversight, Vice President @ EverBank | Enhancing Client Experience, Risk Mitigation, and Complaint Management
- Role
- Subservicing Oversight, Vice President at EverBank
- Location
- Jacksonville, FL, US
- LinkedIn followers
- 500 followers
About Amy Kaiser
With over 20 years in mortgage servicing, I specialize in subservicing vendor oversight to enhance loan portfolio performance and compliance at EverBank. My role as Vice President of Subservicing Oversight focuses on identifying and addressing client-facing issues, monitoring vendor performance, and implementing solutions to ensure regulatory adherence and risk mitigation. Leveraging Lean Six Sigma methodologies, I help optimize processes, analyze root causes, and recommend corrective actions to drive sustainable improvements. Dedicated to operational efficiency and exceptional client experience, I contribute to maintaining high standards and fostering trust across our operations.
Experience
Subservicing Oversight, Vice President
May 2025 — Present
Skills
- Mortgage Underwriting
- Mortgage Lending
- Call Centers
- Lps
- Loan Origination
- Default
- Loss Mitigation
- Portfolio Management
- Customer Experience
- Loans
- Mortgage Servicing
- Business Analysis
- Credit
- Refinance
- Banking
- Risk Management
- Team Management
- Fha
- Enterprise Software
- Customer Service
- Loan Servicing
- Management
- Mortgage Banking
- Business Process Improvement
- Residential Mortgages
- Process Improvement
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