Amy Clark
- Role
- Principal Consultant at Supportingcrm
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Amy Clark
Customer Success strategy and operations leader with 15+ years of experience in building…
Experience
Principal Consultant
Jan 2018 — Present
Delivered thought leadership and technical expertise to develop, implement, and optimize sales & customer success. Developed strategies, processes, and outcomes for various corporate clients. Leveraged critical insights from customers along with best-in-class service methodologies and technology platforms such as Salesforce, Gainsight, and Churn-Zero. Example Client Projects at SupportingCRM: • Designed and implemented a scalable quoting process to save time for sales and renewals at a retail tech’s customer success & sales teams; reduced cycle time by 45%. • Launched the first customer success team for a leading paint manufacturer. Redesigned Salesforce reporting for the head of sales to reduce compensation process time by 50%. • Led the implementation of a contract management solution for a leading NoSQL DB. Results were significant reductions in new and renewal contract cycle times. • Oversaw the development and implementation of a new Salesforce governance model for a cyber risk management org involving a complete redesign of its security model
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