Amy Ingels

About Amy Ingels

At the intersection of technology and human experience, I find my passion and purpose. I believe in the transformative power of innovative solutions to not only meet but exceed user needs and expectations. My guiding philosophy is to navigate complexity with clarity, drive engagement through innovation, and build collaborative environments where teams thrive and ideas turn into reality.As a seasoned Senior Product Operations Manager, I bring extensive expertise in product development, user experience, data analysis, strategic planning, and program management. My proficiency in Agile methodology and consultative selling, coupled with my strengths in process refinement and project management, equip me to handle the diverse challenges of product operations. I’m dedicated to continuous improvement and adept at leading cross-functional teams to achieve seamless integration and operational success.My career is distinguished by several notable achievements. At WEX Inc, I substantially reduced client onboarding time and automated fee collection processes, resulting in significant operational efficiencies. I’ve also led the development and market launch of multi-benefit card products at Fifth Third Bank, consistently surpassing business goals and enhancing client satisfaction. Recognitions such as the Spot Award and President’s Club Winner underscore my commitment to excellence and outstanding performance. Additionally, I\'ve empowered teams to achieve record-breaking Net Promoter Scores and driven substantial revenue increases in various roles.I am committed to leveraging my extensive experience to drive value for organizations by optimizing product operations, fostering innovation, and nurturing high-performing teams. My goal is to create strategic solutions that align with client needs and business objectives, ensuring sustained growth and success. Let’s connect to explore how we can collaborate and elevate your operations to new heights.

Experience

1. Digital Product Manager

   Wingspan Performance

   Jul 2024 — Present

   Manage projects, timelines, and resources to ensure the smooth delivery of new coaching products• Collaborate with cross-functional teams (developers, design, marketing, sales) to gather requirements, manage technical aspects, and deliver the product• Support business growth by identifying opportunities for improvement and implementing strategic initiatives that drive user engagement and retention• Develop and maintain a product roadmap, ensuring alignment with business goals and long-term strategy• Prioritize features and make decisions that balance business value, user needs, cost, quality, and development speed• Oversee and contribute to the product development process, from ideation to launch• Evaluate product success post-launch, leveraging data analytics to gather insights and drive continuous improvement• Enhance the user experience by continuously gathering feedback to understand pain points and needs• Collect and analyze reports on digital coaching and marketing effectiveness, utilizing statistical data when available• Define and implement strategies for updates and new feature rollouts• Support marketing initiatives on social platforms and contribute to content creation• Manage product budgets, timelines, and resources efficiently

Education

• Additional Proficiencies

  Bachelor's degree

  1991 — 1994

• Marshall University

  Bachelor's

  1991 — 1994