Amy Hayes

Experience

1. Employee Relations Manager

   Crown Castle

   Apr 2023 — Present · Houston, TX, US

   Performs end-to-end investigations including scheduling and conducting interviews with complainants and reported witnesses, analyzing interviews and reporting findings and recommendations. • Manages accommodation process including responding to accommodation requests, maintaining accommodation database, and providing weekly updates to partnering groups. • Acts as an escalation point for leaves of absence (return to work accommodations, transitions from short-term to long-term disability, working to return teammates out on unapproved leaves). • Performs intake of teammate personal/workplace concerns to determine appropriate next steps (e.g, providing guidance or coaching to teammate in the moment, working with other relevant parties on resolution, escalating to investigation, etc.) • Coaches relevant parties on approach to address conflict, provide tools for conflict resolution, or guide parties to appropriate resources to leverage. • Schedules and conducts exit interviews with teammates who voluntarily separate and evaluates data to identify themes, patterns, and relevant information. • Assists with compilation of quarterly ER dashboard, providing input into insights and trends occurring in the organization. • Collaborates with appropriate parties to develop manager education tools and resources on relevant ER topics.

Education

• Baylor University

  Bachelor of Business Administration (B.B.A.), Human Resources Management and Services

  2008 — 2012