Amy Guggina

Senior Leader | Customer Success • Partnerships • Client Engagement • Enterprise Accounts

Role
Senior Customer Success Manager at Blue Mantis
Location
Plymouth, MA, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Amy Guggina

10+ Years Customer Success Management • Global Program & Project Management • Leader & Team Management • Operations & Customer Service Management • P&L | Budget | Cost Control Management • Strategy Planning | Execution• Key Account & National Account Leadership • Customer Relationship Management • Technology Deployment | Delivery • Corporate Partnership | Alliance Development • Portfolio & Product Management • Customer Experience | Retention• Performance Management | Improvements • Business Process Management (BPM) • Contract Renewals & Upsells/: SaaS/Cloud Services | Security Operations (SOC)| Managed Services (MSP)| Professional Services (PSP)| Digital Operations : Manufacturing / Healthcare / Education / Finance / Food & Beverage / BioTech / Software / Hospitality / Insurance / Construction / Law Firms / GovEd / Sports & Entertainment / Non-Profit / Communications / Museums / Municipalities ADP | Advanced Excel (Charts / Pivot Tables)| ArcticWolf | Canva | Cisco | Cloud | Concur | Constant Contact | CRM | DocuSign | Dropbox | Endpoint | Facebook (Ads / Manager / Posting)| Google (AdWords / AdWords Manager / Analytics / Calendar / Cloud Platform | Docs)| GoToMeeting | Hootsuite | LAN/WAN (wired and wireless)| Microsoft Dynamics | MS Office Suite | MS Planner | MS Project | MS Publisher | MS Teams | OneNote | OpsRamp | Power BI | QuickBooks Pro | RingCentral | Salesforce | ServiceNow | SharePoint | Smartsheet | SonicWALL | Sophos | Totango | Visio | Webex | WordPress | Zillow | Zoom | Zoho

Experience

  1. Senior Customer Success Manager

    Blue Mantis

    Apr 2025 — Present

Education

  • University of Vermont

    Bachelor of Science

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Amy Guggina — Senior Customer Success Manager at Blue Mantis in Plymouth, MA, US | Unifers