Amy Guggina
Senior Leader | Customer Success • Partnerships • Client Engagement • Enterprise Accounts
- Role
- Senior Customer Success Manager at Blue Mantis
- Location
- Plymouth, MA, US
- LinkedIn followers
- 500 followers
About Amy Guggina
10+ Years Customer Success Management • Global Program & Project Management • Leader & Team Management • Operations & Customer Service Management • P&L | Budget | Cost Control Management • Strategy Planning | Execution• Key Account & National Account Leadership • Customer Relationship Management • Technology Deployment | Delivery • Corporate Partnership | Alliance Development • Portfolio & Product Management • Customer Experience | Retention• Performance Management | Improvements • Business Process Management (BPM) • Contract Renewals & Upsells/: SaaS/Cloud Services | Security Operations (SOC)| Managed Services (MSP)| Professional Services (PSP)| Digital Operations : Manufacturing / Healthcare / Education / Finance / Food & Beverage / BioTech / Software / Hospitality / Insurance / Construction / Law Firms / GovEd / Sports & Entertainment / Non-Profit / Communications / Museums / Municipalities ADP | Advanced Excel (Charts / Pivot Tables)| ArcticWolf | Canva | Cisco | Cloud | Concur | Constant Contact | CRM | DocuSign | Dropbox | Endpoint | Facebook (Ads / Manager / Posting)| Google (AdWords / AdWords Manager / Analytics / Calendar / Cloud Platform | Docs)| GoToMeeting | Hootsuite | LAN/WAN (wired and wireless)| Microsoft Dynamics | MS Office Suite | MS Planner | MS Project | MS Publisher | MS Teams | OneNote | OpsRamp | Power BI | QuickBooks Pro | RingCentral | Salesforce | ServiceNow | SharePoint | Smartsheet | SonicWALL | Sophos | Totango | Visio | Webex | WordPress | Zillow | Zoom | Zoho
Experience
Senior Customer Success Manager
Apr 2025 — Present
Education
University of Vermont
Bachelor of Science
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