Amy Croland Grayson
Sr. Client Success Manager at Diversified.
- Role
- Account Manager at Diversified
- Location
- Morristown, NJ, US
- LinkedIn followers
- 500 followers
About Amy Croland Grayson
18+ years of CRM experience in enhancing internal/external global client partnerships through program & change management, compliance, analysis, and streamlining process.Results-focused, client relationship professional with extensive experience in customer operations, delivering streamlined business optimization processes, go-to-market strategies, risk analysis and project life-cycle compliance with a partnering approach. Acute customer knowledge and business acumen developed though years of program & project management experience. Proven quality expert who brings a disciplined approach to delivering solutions and improving operational efficiencies in a validated environment, while remaining dedicated to organizational goals.Core Knowledge & Skill Areas-Client Relationship Management (CRM)-Regulatory Compliance-IT Governance-Sunshine Act/Aggregate Spend Transparency-Six Sigma Certification-Process Engineering-Global Process Standardization -IT Program/Operational Management -Process Documentation & SOP-Metrics & Analytics-Pharma / Med Device/ Life Science Industry -Domestic / Global Partnerships-Inspection (Audit) Readiness-Quality Testing & Reporting-IQ / OQ / PQ-Validation-CMM & ISO 9001 and 45001 Series-PDMA and 21 CFR Part 11-Project Portfolio Management-Waterfall & Agile/Scrum Methodologies
Experience
Account Manager
Sep 2017 — Present
Education
Muhlenberg College
BA
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