Amy Gardner

About Amy Gardner

A Highly Motivated Leader, Manager, and Consulting Professional with over 20 years of…

Experience

1. Senior Manager, Project Management

   Comcast

   Mar 2021 — Present · Atlanta, GA, US

   Led enterprise-wide AI automation initiatives that enhanced collections dispute resolution and boosted customer retention. In collections, 80% of customer dispute reviews automated, resulting in faster response times, improved SLA compliance, and increased agent efficiency and customer satisfaction. In retention, improved offer acceptance by 30%, achieving a 90% customer save rate- Lead strategic cross-divisional collaboration sessions to align disparate teams with varying processes, tools, and priorities driving unified solutions that streamline/standardize operations and consolidate systems to meet enterprise-wide objectives- Drive multiple multifaceted process improvement initiatives tailored to departmental needs driving operational efficiency through strategic collaboration with cross-functional teams to ensure full alignment on problem definition, solution design, scope, ownership, change management, training, and continuous risk mitigation- Handpicked to contribute to confidential strategic initiatives led by senior leadership, leveraging discretion, advanced organizational acumen, and trusted collaboration under NDA protocols- Manage cross-functional teams in delivering complex enterprise application initiatives crafting comprehensive project charters, timelines, risk mitigation, and post-mortem reviews across multiple concurrent initiatives- Led successful delivery of cross-functional training initiative in partnership with Cybersecurity team and Training leads, overseeing course design and execution. Championed adoption across divisional leadership by integrating competitive engagement strategies, driving training and survey participation rates 24% above forecast and outperforming peer divisions.

Education

• Jackson State University

  Bachelor of Science (B.S.)

• Cornell University

  M. Eng.

Skills

• Insurance
• Project Management
• Integration
• Team Building
• Process Improvement
• Software Documentation
• Customer Service
• Testing
• Consulting
• Management
• Software Quality Assurance
• Strategic Planning
• Training
• Program Management
• Effective Communicator
• Highly Motivated & Likable!
• Problem Solver
• Strong Interpersonal Skills
• Effective Project Manager