Amy G.

is Business Analyst @San Francisco Department Of Public Health

San Francisco, CA, US

Work on Patient Access related configuration changes and builds by maintaining industry and client standards ensuring build quality and timeline adherence as well as debugging and resolving any issues/defectsTranslate user requirements into functional and technical design specifications and review with client(s) to ensure accuracyServe as a mentor/subject matter expert to local team membersParticipate in design and validation sessions and ensure appropriate documentation, follow-up and issue escalation occursFunction as a liaison between Operations, Information Technology (IT) and Third-Party SystemsProvide support of application incidents reported through the help desk