Amy Flanagan

Revenue Manager @Sage

Chelmsford, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Sep 2024 — Present

Revenue Manager @Sage

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London, GB

Responsible for the renewals of the \"Trad\" title by title journal renewals. This includes-Responsible for the end-to-end process, including continuous improvement projects-Analysis and reporting of all renewal data-Sharing updates with internal & external stakeholders-Liaising with customers and agents-Marketing Campaigns-Retention improvement activities

EDUCATION

2005 — 2008

University of Kent

Drama and Film Studies

SKILLS

Team ManagementCustomer ExperienceRecruitingNegotiationTeam LeadershipProject PlanningService ManagementTelecommunicationsItilCustomer RetentionCustomer ServiceMicrosoft ExcelMicrosoft OfficeSalesVoipManaged ServicesSkypeAccount ManagementCoachingWeb ConferencingCustomer Relationship Management (Crm)Office 365Management

ABOUT AMY FLANAGAN

To me collaboration and understanding is the key to a healthy working relationship, whether it be with your customer or your colleague. This is something I keep in mind every day.I have an eye for detail refined through my experience of understanding, resolving and renewing hundreds of customers through different businesses and roles. My style of working is diligent, professional and process driven. I value the quality of completing my work to a high standard.Feel free to contact me if you would like to talk.

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Amy Flanagan — Revenue Manager at Sage in Chelmsford, GB | Unifers