Amy Duddles

Experience

1. Employee Relations Manager

   Crown Castle

   Apr 2023 — Present · Houston, TX, US

   Performs end-to-end investigations including scheduling and conducting interviews with complainants and reported witnesses, analyzing interviews and reporting findings and recommendations.• Manages accommodation process including responding to accommodation requests, maintaining accommodation database, and providing weekly updates to partnering groups. • Acts as an escalation point for leaves of absence (return to work accommodations, transitions from short-term to long-term disability, working to return teammates out on unapproved leaves).• Performs intake of teammate personal/workplace concerns to determine appropriate next steps (e.g, providing guidance or coaching to teammate in the moment, working with other relevant parties on resolution, escalating to investigation, etc.) • Coaches relevant parties on approach to address conflict, provide tools for conflict resolution, or guide parties to appropriate resources to leverage.• Schedules and conducts exit interviews with teammates who voluntarily separate and evaluates data to identify themes, patterns, and relevant information. • Assists with compilation of quarterly ER dashboard, providing input into insights and trends occurring in the organization.• Collaborates with appropriate parties to develop manager education tools and resources on relevant ER topics.

Education

• Baylor University

  Bachelor of Business Administration (B.B.A.), Human Resources Management and Services

  2008 — 2012