Amy Drohan Matson

About Amy Drohan Matson

Amy Drohan Matson is a VP of Customer Success at ON24, a leading cloud-based digital experience platform. She has over 20 years of experience in the new media industry, with a strong background in customer relationship management. She holds an MBA from Santa Clara University and a bachelor\'s degree from Emory University. In her current role, she leads customer success teams across different account segments, implementing tailored engagement models and driving expansion. She is responsible for defining success strategies, delivering on metrics, and fostering customer satisfaction to deliver exceptional value and forge long-term partnerships. She has overseen the delivery and success of global strategic accounts, such as Oracle and Johnson & Johnson. She has also received multiple awards and honors, including the ON24 Customer Success Manager of the Year, the Customer Success Team Award, and the President\'s Club Award. Amy is passionate about enhancing customer outcomes and building trust and loyalty. She excels in aligning customer goals with ON24\'s vision and capabilities, and maximizing adoption and retention. She is also adept at collaborating and communicating with internal and external stakeholders, leveraging her professional network and industry expertise. She is motivated by the opportunity to help customers transform their digital experiences and achieve their business objectives.

Experience

1. Vice President, Customer Success

   On24

   Jul 2020 — Present · San Francisco, CA, US

   Lead customer success teams, implementing tailored engagement models for different account segments and driving expansion. Responsibilities include defining success strategies, delivering on metrics, and fostering customer satisfaction to deliver exceptional value and forge long-term partnerships.

Education

• Emory University

  Bachelor's degree, PSYCHOLOGY

• Santa Clara University

  Master of Business Administration - MBA