Amy Deangelis
General Manager Digital Product & Platform Services @Caesars Entertainment
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WORK HISTORY
General Manager Digital Product & Platform Services @Caesars Entertainment
As General Manager of Digital Product & Platform Services at Caesars Entertainment, I lead critical operational domains including monitoring and alerting, incident and problem management, digital product security, audit and compliance, and Tier II and customer support across a multi-national sportsbook footprint. I provide executive oversight for enterprise tool governance (Jira, Confluence, Slack, Sprinklr) and define strategic vision for secure, resilient, and customer-centric digital ecosystems. I successfully transformed a legacy support team into a modern engineering organization, enabling the rollout and support of a new enterprise-grade product across all operational locations. I architect data-driven processes that generate actionable insights, driving continuous improvement in service delivery and product performance. I lead a 24/7/365 Digital Operations Center managing over monthly tickets, and have significantly improved incident response, reducing P1 incidents by 340% and P2 incidents by 279%. I serve as a strategic bridge between support and product development, ensuring roadmap alignment with customer needs. I collaborate with audit and cybersecurity teams to ensure compliance and risk mitigation, and manage multimillion-dollar budgets to support business growth. Recognized for executive leadership, stakeholder engagement, and operational excellence, I consistently drive transformation, innovation, and accountability across the organization.
ABOUT AMY DEANGELIS
I’m a bold, innovative thought leader and passionate change agent with over 25 years of dynamic, well-rounded technology experience. I thrive on transforming complex business challenges into opportunities through strategic technology solutions and collaborative processes that uncover data where none existed before. I bring relentless energy, vision, and execution to every initiative. My leadership philosophy is grounded in powerful, actionable truths: progress matters more than perfection, an inclusive culture drives productivity, what can’t be measured can’t be managed, consistent processes create reliable data, data-driven decisions beat opinions, leading by example is essential, expectations must be inspected regularly, honoring commitments builds trust, nurturing relationships at every level is vital, and never settling ensures continuous improvement. I’m ready to take on any challenge—and crush it.As a senior technology executive, I lead global initiatives that align enterprise systems with strategic business objectives, ensuring seamless delivery and adoption across international teams. I collaborate closely with senior stakeholders to identify operational challenges and co-develop technology solutions that enhance efficiency, scalability, and customer satisfaction. Acting as a key liaison between business units and software development, I translate complex needs into actionable product requirements that drive innovation and measurable impact. I regularly present strategic improvement plans to executive leadership, securing alignment, sponsorship, and funding for high-priority initiatives. With a strong executive presence, I represent enterprise IT in high-level stakeholder forums, advocate for business needs within product and engineering teams, and lead efforts to improve system stability, performance, and usability across global deployments.
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