Amy Deane

About Amy Deane

As an agile project manager with over 20 years of experience in IT and business, I have successfully managed projects across diverse industries and domains, such as insurance, manufacturing, and telecommunications. I am a certified scrum product owner and an expert in agile methodologies and process improvement, with a proven track record of delivering value and efficiency to my clients and stakeholders.Most recently, I worked as a senior agile project manager at Optomi Professional Services, where I oversaw all phases of projects, from planning and scope definition to execution and delivery. I facilitated agile teams, resolved and escalated impediments, removed roadblocks, managed risks, and drove product level continuous improvement. I also partnered with executive management to report on project status, divisional goal alignment, and strategic vision. Previously, I served as an agile project manager and an enterprise platform reliability coordinator at Blue Cross and Blue Shield of Nebraska, where I led and coordinated several projects related to service delivery, operations, and infrastructure. I am a customer-oriented, problem-solving, and out-of-the box thinker, with a keen ability to drive solutions to complex, multi-faceted problems. I excel at managing vendor and client relationships, ensuring quality and satisfaction, and aligning project objectives with organizational goals. I am passionate about applying agile principles and practices to deliver value and innovation to my customers and stakeholders. I am looking for a new opportunity where I can leverage my skills and experience to make a positive impact on the business and the team.

Experience

1. Sr Project Manager

   Fiserv

   Oct 2023 — Present

   Sr. Client Project Manager – Fintech• Client Relationship Management: Develop and maintain strong relationships with key clients, ensuring their needs are met and expectations exceeded.• Sales and Revenue Growth: Identify opportunities for upselling and cross-selling IT solutions, contributing to the company’s revenue targets.• Project Coordination: Oversee the implementation of IT projects, ensure timely delivery and adherence to client specifications.• Strategic Planning: Collaborate with senior management to develop and execute account strategies that align with business objectives.• Problem Resolution: Address and resolve client issues promptly, ensuring high levels of client satisfaction.• Reporting and Analysis: Prepare regular reports on account status, sales performance, and client feedback for senior management.

Skills

• Customer Relationship Management (Crm)
• Voice Over Ip (Voip)
• Call Center
• Customer Retention
• Requirements Analysis
• Ivr
• Test Automation
• Telecommunications
• Testing
• Customer Satisfaction
• Voip
• User Acceptance Testing
• Data Center
• Account Management
• Test Planning
• Workforce Management
• Mobile Devices
• Saas
• Vendor Management
• Unified Communications
• Business Relationship Management
• Staff Development
• Cti
• Call Centers
• Software as a Service (Saas)
• Software Development Life Cycle (Sdlc)
• Planning & Scheduling
• Telephony
• Product Management
• Leadership
• Outsourcing
• Managed Services
• Crm
• Manual Testing
• Customer Experience
• Management
• Contact Centers