Amy Coughlin

Sr Partner B2c & Brands, Head of Customer Success @Alembic Technologies

San Francisco, CA, US

Own customer success initiatives, showcasing the value brought to customers, their business, and the strategic way to achieve value. Document customer lifecycles, set reach-out processes, channels, and touch points, and increase product adoption across industries. On-board new customers and engage with senior level customer contacts across all areas of the customer’s business on a regular basis, delivering business-building ideas. Implement a customer-first approach while demonstrating the value of customer success from a business perspective. Establish customer success processes, including onboarding, training, service and support, management, advocacy, upsell, cross-sell, renewal, and off-boarding. Work closely with the Sales team to help properly define customer expectations and support methodologies to develop proposals, craft strategies, and ensure overall customer success.

University of Notre Dame

MBA, BBA