Amy Colucci Ed. D.
Senior Director of Customer Success Operations @Edmentum
Signup · Get unlimited contacts
WORK HISTORY
Senior Director of Customer Success Operations @Edmentum
US
Led customer success operations through a large-scale digital platform transition, partnering cross-functionally with Product, Engineering, Data, Sales, Support, Legal, and Security to ensure customer continuity and retention. Directed the Apex Learning platform migration by defining customer timelines, developing predictive risk-scoring models using multi-source data, and delivering executive dashboards to support decision-making. Standardized onboarding, offboarding, and PII-compliant lifecycle processes to improve scalability, consistency, and compliance. Implemented role-based CS operating models, SOPs, and health scoring frameworks to proactively identify risk, accelerate time-to-value, and strengthen renewal outcomes during periods of organizational and product change.
EDUCATION
Ball State University
Bachelor of Science, Elementary Education
Indiana Wesleyan University
Master of Education (M.Ed.) + Rank I, Curriculum and Instruction
University of Louisville
Doctor of Education (Ed.D.)
ABOUT AMY COLUCCI ED. D.
I’m a senior Customer Success leader with 15+ years of experience building and scaling enterprise SaaS customer success organizations, primarily within K–12 EdTech and complex district environments.I specialize in leading multi-region customer success teams, driving retention and expansion, and designing scalable, data-driven engagement models that deliver measurable outcomes. Across my roles, I’ve partnered closely with executive stakeholders and cross-functional leaders across Product, Engineering, Sales, Data, and Support to align customer value with business objectives and long-term growth.My work has focused on operationalizing customer success at scale, from large-scale implementations and platform migrations to predictive health scoring, executive engagement frameworks, and standardized success playbooks. I’m particularly effective in environments that require clarity, structure, and strong leadership through growth, change, or complexity.Earlier in my career, I worked inside a large public school district, which gives me a grounded understanding of customer realities and the operational challenges educators face. That perspective continues to inform how I lead customer success teams today, with an emphasis on time-to-value, adoption depth, and outcomes that matter to decision-makers.I hold a Doctor of Education (Ed.D.) from the University of Louisville, with a focus on social justice, professional development, and assessment. I’m deeply committed to equity and access in education, and I believe thoughtful technology, strong leadership, and scalable customer success practices are essential to advancing both.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.