Amy C.

Working hard, having fun, and making history.

Role: Seller Support Team Manager at Amazon
Location: Seattle, WA, US
LinkedIn followers: 500 followers

Customer/Client ServiceView LinkedIn profile

Experience

Seller Support Team Manager
Amazon
Oct 2017 — Present · Seattle, WA, US
Managing performance, development, and recognition efforts of 60 frontline Associates, 4 Seller Support Supervisors, and 6 Seller Support Associate Advisors. · Supporting continuous improvement efforts. · Leading and supporting business initiatives, including analyzing business reporting. · Managing daily operations and partnering with Capacity Planning and Workforce Management. · Working with Global Academy, and supporting training and continued learning initiatives. · Creation and implementation of best practices, policies and guidelines.· Handle and solve escalations and complaints as necessary and within the set company timescales.

Contact information

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•••••@amazon.com
Personal email
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Current company

Amazon

Software Development · 10K employees · 2127 7th Ave., Seattle, WA, 98109, US

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.

amazon.com

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Experience

Seller Support Team Manager

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