Amy Buycks
Analytical Expert | Business Operations | Process Improvement Champion
- Role
- Sr Customer Experience Business Operations Analyst at Arizona Public Service - APS
- Location
- Phoenix, AZ, US
- LinkedIn followers
- 500 followers
About Amy Buycks
Senior Business Operations Analyst with a strong background in driving complex…
Experience
Sr Customer Experience Business Operations Analyst
May 2024 — Present · Phoenix, AZ, US
Operational Coordination & Support: Providing comprehensive coordination, support, and maintenance to ensure the smooth functioning of APS Operations\' business unit operations and systems. Strategic Planning & Implementation: Participating in the development, analysis, and implementation of a diverse range of projects, processes, and practices, focusing on enhancing operational effectiveness and achieving organizational goals. Risk Management & Compliance: I serve as an analytical expert in identifying potential security risks, ensuring regulatory compliance, and safeguarding against data breaches while maintaining system security and integrity. Process Optimization & Innovation: Collaborating with cross-functional teams to identify opportunities, implement solutions, and measure improvements, leveraging technology to maximize organizational effectiveness. Reporting & Analysis: Developing and maintaining reports using standardized reporting protocols, ensuring data integrity and consistency to support informed decision-making and strategic planning initiatives.🤝 Leadership & Collaboration: Leading cross-departmental projects and contributing to projects with moderate or complex scope and budget while mentoring and developing less tenured personnel.Technological Proficiency: Familiarity with Azure ADO Proficiency in Agile Methodology
Education
Nation School of Applied Telehealth
Certified Telehealth Coordinator
2014 — 2014
Walden University
Master of Science (M.S.), Health Informatics with a concentration in Project Management
University of Phoenix
Bachelor of Science (B.S.), Information Technology
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