Amy Broeker

Strategic Accounts Sales Support Manager

Role: Strategic Accounts Sales Support Manager at Johnson Controls
Location: Atlanta, GA, US
LinkedIn followers: 500 followers

About Amy Broeker

Experienced senior customer success manager with a demonstrated history of working in the construction industry. Skilled in Leading People, Project Coordination, Business Process Improvement, Creative Problem Solving, Troubleshooting, and Training. Strong operations professional with a Bachelor of Business Administration (BBA) focused in Marketing/Marketing Management.

Experience

Strategic Accounts Sales Support Manager
Johnson Controls
Oct 2022 — Present
Streamlined workflow processes to enhance consistency, efficiency, and alignment with key performance metrics set by Strategic Account Leadership.• Managed workload distribution across the team to optimize coverage for key accounts and sales initiatives.• Evaluated and developed team skillsets to foster collaboration and improve performance within the business unit.• Analyzed trends to identify gaps, providing actionable recommendations for process enhancements.• Supported Account Teams with initiatives to bolster sales and improve customer service.• Fostered effective communication between teams and other JCI business units to enhance customer experience and align with business objectives.• Authored and refined operational procedures to support timely execution of team activities and assist in the creation of qualification documents.• Contributed to customer service initiatives and resolution of issues to ensure high levels of customer satisfaction.• Maintained data integrity across customer profiles, including locations, contacts, and billing details.

Education

American InterContinental University
Bachelor of Business Administration (BBA), Marketing/Marketing Management, General
2004 — 2005

Skills

Analysis
Time Management
Integration
Engineering
Six Sigma
Microsoft Project
Visio
Creative Problem Solving
Fire Alarm
Hvac Controls
Process Improvement
Ip Cameras
Team Leadership
Ms Project
Project Management
Building Management Systems
Team Building Facilitation
Project Coordination
Project Planning
Building Automation
Forward Looking
Microsoft Office
Project Accounting
Troubleshooting
Training
Customer Service
Business Process Improvement
Team Building
Microsoft Excel

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