Amy Bagri
Service Delivery Manager @NTT DATA
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WORK HISTORY
Service Delivery Manager @NTT DATA
London, GB
Manage the launch, implementation and govern the Quality Assurance (QA) Review Service measuring quality across all client iOPs technologies.• Define the QA KPI Metrics with stakeholders.• Responsible to ensure clear ongoing communications of the new QA review process to 4 Delivery Hubs (Latam, Europe, SEAA and India) and collate key deliverables within set timelines.• Lead and inspire team members to achieve higher levels of performance and efficiency during the execution of all testing related activities across SDLC (Execute SIT, Pre UAT and UAT testing).• Daily client engagement ensuring their needs and priorities are handled effectively, acting as a point of escalation.• Responsible for Service Reporting covering the service performance and technical information.• Drive continuous service improvement and new ways of working through Agile tooling.
EDUCATION
University of Westminster
BA (Hons) Business Studies, Business/Commerce, General
SKILLS
ABOUT AMY BAGRI
A highly experienced ITIL qualified Service Delivery Lead, with a proven track record of developing strong professional relationships and driving successful outcomes within assigned customers. I have effectively managed accounts to improve performance, customer satisfaction and service levels. As a direct result of implementing action plans, I have ensured clients have renewed contracts with the business and played a key role in ensuring account growth. I am committed to ensuring my clients receive the highest levels of service and understand the importance of ever-changing digital transformation requirements. Achieved the quarterly Logicalis employee recognition award for the successful on-boarding and launch of Managed Service customers contributing towards business financial targets and ensuring account growth.
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