Amy Andrews

Manager @Deloitte

Management Consultant in the Enterprise Technology Consulting business line Roles: Jun \'23 - present - HR Onboarding Service Design Lead Lead the design and development of ServiceNow-enabled candidate self-service and support processes, in the context of the Onboarding journey - for Experienced Hires and Graduates, in order to drive operational efficiencies and elevated experiences. Translate user needs, business outcomes, and commercial constraints into effective service design and ServiceNow functionality in close collaboration with Users, Service Owners, Developers, and Solutions Architects. April - Jun \'23 - Conversation Design (ServiceNow Virtual Agent / chatbot)- Consulting Lead Jan - Apr \'23 - IT Email Set Up & Management - BA (ServiceNow) & Service Design Lead Jan \'22 - Jan \'23: Customer journey and process design lead Application of design thinking and human-centred design principles to improve employee experience and operational efficiency of internal support services and e2e customer journeys. ServiceNow technology. Sep \'21 - Jan \'22: Service Design Lead Leading on the Change and channel strategies for maximising adoption through the design and delivery of human-centred service experiences and self-service capability (using ServiceNow technology), for a professional services firm