Amulak Vasaya

Management Trainee @Genpact

Hyderabad, IN

Managing customer-centric operations & ensuring customer satisfaction by achieving delivery & service quality norms and administering various tasks in operations. Promoting change and drives strategic initiatives through strong partnerships across the organisation, displaying personal resilience and skills to lead through change, create a shared vision building joint ownership. Organising weekly meet and monthly meetings with POC’s to discuss Productivity, Consistency,Occupancy, Utilisation and Trends for the current week. Analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Resolve all vendor queries and requests coming via e-mails / Tickets within the agreed SLA.Adhere to the internal compliance policy and guidelines established by the management on their daily operational activities.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n

Prabhat Scholar's Academy

Higher Secondary Education, Computer Science

University of Pune

Bachelor's degree, Computer Science