Amanda M.

About Amanda M.

I’m a strategic, data-driven Customer Success professional with over 15 years of…

Experience

1. Technical Specialist, Customer Experience

   Amplify

   Jun 2023 — Present

   Led digital onboarding for over 1,200 NYC DOE schools, managing implementation across multiple Amplify products and ensuring timely, accurate access for all users.• Designed and maintained a cross-functional licensing dashboard to track purchases, entitlements, and onboarding progress—used by Support, Success, Sales, and Product teams.• Developed spreadsheet systems using advanced formulas to consolidate order data and automate school-level tracking, reducing manual entry and error by 80%.• Created, assigned, and maintained Salesforce cases for each school; generated reports to audit licensing accuracy and proactively resolve discrepancies.• Collaborated cross-functionally to manage project timelines and assignments, using shared documents to track responsibilities and drive on-time launches.• Demonstrated deep product knowledge across multiple Amplify platforms, supporting a wide range of implementation structures and customer configurations.• Ensured secure handling of student data and system integrations by validating file formats, troubleshooting sync issues, and escalating platform bugs.• Served as a critical liaison between customers and internal teams—delivering clear, timely communication and translating technical needs into actionable next steps.• Adapted to evolving systems and procedures, consistently meeting tight deadlines under high-volume workloads while maintaining quality and customer satisfaction.

Education

• University of St. Francis

  Master of Science - MS, Reading Specialist

• Missouri State University

  Bachelor of Education - BEd, Education

• Drury University

  Master of Science - MS, Integrative Leadership

• Springboard

  Certification, UI/UX Design

• Nucamp Coding Bootcamp

  Certification, Full Stack Web Development