Amruta K.

About Amruta K.

At Star Software, we specialize in simplifying quality and compliance reporting for…

Experience

1. Finance Program & Ops Analyst (Dispute Analysis and Resolution)

   Accenture

   Mar 2023 — Present · Mumbai, IN

   As a Dispute Analyst at Accenture, I take a proactive approach to investigating and resolving customer transaction disputes and discrepancies. My role requires strong analytical skills, attention to detail, and effective communication to ensure that disputes are handled efficiently and accurately.• Investigating and analyzing customer disputes: I carefully review customer claims, analyze transaction records, and identify discrepancies that need resolution.• Communicating with customers: I engage with customers to gather necessary documentation, clarify concerns, and ensure a smooth resolution process.• Collaborating with internal teams: I work closely with finance, sales, and customer service teams to facilitate dispute resolution and prevent future issues.• Managing dispute cases for invoices: I create and track disputes related to customer invoices, ensuring accuracy in financial records.• Resolving disputes across multiple regions: I handle dispute cases for various countries, ensuring compliance with local policies and financial regulations.• Creating debit memos: When necessary, I issue debit memos to adjust account balances and reflect accurate financial transactions.

Education

• Pune University

  Bachelor of Science - BS

  2009 — 2012