Amro Ali
Enterprise Technology Training Designer Developer at City of Toronto @City of Toronto
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WORK HISTORY
Enterprise Technology Training Designer Developer at City of Toronto @City of Toronto
Toronto, ON, CA
Analyzing data, planning, designing and implementing training programs and initiatives to address operational and client needs• Establishing and maintaining timely and concise communications with all project stakeholders to make sure that training deliverables are complete, accurate and presented based on project timelines.• Proficient in the use of eLearning authoring tools to develop standalone and SCORM compliant eLearning modules using Articulate Storyline 360, Captivate and Vyond.• Engaging and collaborating with multiple stakeholders and municipal partners to perform needs assessments, and develop strategies to advance divisional goals and address service gaps – i.e, Accessible Use Policy, Guttenberg WordPress, Web Writing, M365, IBMS – Rental Renovation Licencing, etc.• Expert level experience with desktop applications attained through designing, developing, and delivering Office 365: Word. Excel, Outlook, and OneDrive courses. Provided post training support for the M365 applications to address any end-user business needs for both mobile and desktop versions.• Strong knowledge of relevant legislation, including the Collective Agreement, Occupational Health and Safety, Accessibility for Ontarians with Disabilities Act (AODA), Human Rights and Ontario Works Act• Experience with creating training guides, virtual instructor led training and eLearning modules which are AODA compliant• Utilizing highly developed oral communication, facilitation, technical documentation and interpersonal skills to consistently deliver numerous virtual instructor-led courses and providing superior customer service resulting in consistent high net promoter scores (NPS)• Exceptional problem solving and analytical skills, combined with the ability to work independently and collaboratively with other team member to deliver outstanding end-user training solutions.• Developing F3 license and Windows 11 Micro-Learnings using Articulate Storyline and Adobe
EDUCATION
Ryerson University
Bachelor of Arts (B.A.)
SKILLS
ABOUT AMRO ALI
SUMMARY A strategic and accomplished Team Manager and Training professional with over 10 years of experience leading, motivating, coaching, training, monitoring and evaluating performance in both unionized and non-unionized customer service environments. A consummate leader and member of high performing teams that deliver value-added results. Consistently recognized for advancing customer satisfaction, employee professional development, operational improvements, change management, and revenue growth to exceed company objectives. • Customer Relations • Coaching and Motivating • Prioritization and Analysis Data • Mentorship and Staff Development • Self-Directed Online Training Development • Communication and Facilitation • Process Improvement • EDI Initiatives
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