Amritraj Tiwari
MTR || Microsoft Teams || Unified Communications Engineer || Enterprise Voice
- Role
- Associate Consultant at Infosys
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Amritraj Tiwari
As a seasoned Front-Line Engineer on Microsoft projects, I specialize in providing top-notch support to organizations as a member of the Premiere Line of Business for Microsoft Teams support globally. With a strong background in technical troubleshooting, I excel in handling multiple issues and malfunctions, ensuring seamless operations for clients.Key Expertise- Microsoft Teams support, including guest/external access, presence-based issues, and Channel/Teams issues- Technical conversations with 3rd Line engineers from various Microsoft product-using organizations- Advanced troubleshooting techniques for unique, permanent solutions to customer issues- Collaboration with Microsoft Internal Product group team to resolve global backend server bugs- Familiarity with Microsoft Cloud products, including Exchange and SharePoint- Experience with calling issues, such as MS calling plan, operator connect, and direct routing, as well as SBC issues- Proficient in analyzing diagnostic logs, including Microsoft Teams diagnostic logs, HAR logs, Azure sign in logs, Audit logs and fiddler logs- Skilled in working with MTR devices, Teams phone, and device logs.
Experience
Associate Consultant
Dec 2024 — Present · Gurugram, IN
Education
AKTU
Bachelor of Technology - BTech
2013 — 2017
Uttar Pradesh State Board of High School and Intermediate Education
Intermediate
2010 — 2012
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