Amrithraj Nadar
Technical specialist
- Role
- Technical Support Specialist at Juniper Networks
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Amrithraj Nadar
Highly motivated engineer with a passion for emerging technologies, products, and working with customers. Demonstrated consistent and outstanding ownership in working with technical teams, leaders and achieved high customer satisfaction ratings while maintaining strong horizontal collaboration with leaders across the organization.Broad Networking Product experience involving Juniper Enterprise routers, Datacenter switches and SRX firewalls, Cisco routers and switches, Nuage SDN solutionStrong control/data plane troubleshooting skills and solid understanding of distributed architecture, protocols and systems - assisted Enterprise and Datacenter customers in network design/deploy/operations.
Experience
Technical Support Specialist
Nov 2017 — Present · Sunnyvale, CA, US
Resolving and root causing the complex network issue to customer satisfaction.• Leading escalation lifecycle of the major service provider and enterprise customers.• Engaged in supportability and serviceability improvements of control and forwarding plane on existing and new products.• Provide recommendations on network design, modification, and optimization based on debugging and analysis.• Performed lab replication for customer issue and created scripts using Python for log analysis• Mentored and trained peers and extended support team for existing and new products.• Documentation of root cause analysis, knowledge base and technical details for internal and external consumption.• Recognized with multiple customer satisfaction awards for resolving and leading critical business impacting escalations.
Education
Poona University
B.E, Electronics & Telecommunication
Skills
- Docker
- Routing
- Software Defined Networking
- Scripting
- Vpn
- Bgp
- Routing Protocols
- Vmware Esx
- Dns
- Root Cause Analysis
- Manual Testing
- Snmp
- Ethernet
- Cloud Computing
- Multicast
- Tcpdump
- Virtualization
- Icmp
- Tcl
- Python
- Defect Tracking
- Wan
- Mpls
- Qos
- Vmware Vsphere
- Technical Support
- Kvm
- Nat
- Debugging
- Dhcp
- Wireshark
- Udp
- Ftp
- Vlan
- Openflow
- Tcp/Ip
- System Testing
- Ixia
- Performance Testing
- Openstack
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