Amritanshu Dwivedi

About Amritanshu Dwivedi

Working in close collaboration with data scientists from business team based out of Seattle to proactively investigate the listings on Amazon platform for possible violations per Amazon policies. Once the violations are identified then corrective actions are taken to safeguard Amazon’s platform-With machine learning techniques, proactively engaged in deep-dive and identification of bad actors on Amazon’s platform who are responsible for creating poor customer experience-Provided support in recovering referral fees of 120k USD from 12 sellers who were circumventing Amazon Referral fees by manipulating listings on Amazon-In Global Escalation team handle escalation cases in the Seller world space from Account managers, Category Manager, Customer Service, Global Brand Relations, Jeff Bezos, Legal, Merchant Risk Investigations, MPA Business Team, Product Quality, Product Review Abuse, TAM Seller Support, TRMS Investigator, TRMS Manager, Vendor Category Manager, Vendor Manager, VP’s and Directors etc-Working with different stakeholders to close loop the escalation and provide resolutions-Providing write ups with findings, resolutions and action plan to multiple level stakeholders-Handling critical escalations from Legal, Public Relation and Jeff B and resolve the queries before the deadlines-Have been part of Global Market Place Escalation call which is inclined towards reducing escalations and increasing automation-Trained and mentored tenured Escalation investigators in cross skills-Providing high level support including SOP changes and Blurb additions-As Transaction Risk Investigator held the primary responsibility of eliminating ecommerce fraud. Investigated the accounts of customers to stop any fraudulent activity and prevented unauthorized usage of cards-Conducted in-depth investigations for global SFR alerts, Veteran Customer Account Takeover (VCAC), KYC, credit review and potential fraud using Window-based applications like Investigator Workbench, Paragon, Paris and Seller Central-Evaluated customer accounts based on Amazon’s performance standards, policy guidelines and risk factors. Independent judgement, problem-solving and analytical skills were used to authenticate customers on the platform and complex transactions-Providing high level and in depth technical support by resolving inquiries by phone, email and web, in a manner and timeframe consistent with department and team service levels and goals.

Experience

1. Risk Manager Ii

   Amazon

   Dec 2021 — Present · Bengaluru, IN

Education

• GREATER NOIDA INSTITUTE OF TECHNOLOGY, GREATER NOIDA

  Bachelor of Technology - BTech, Information Technology

  2008 — 2012