Amrita Chatterjee

About Amrita Chatterjee

I drive transformation that delivers—both operationally and on the balance sheet. With 17+ years in oil & energy, I’ve progressed from engineering roles to leadership, blending strategic vision with hands-on execution. Award-winning digital leadership: Recognized globally with the prestigious “Performed by SLB CEO Award” out of projects for outstanding operational excellence in digital transformation Sustainability & efficiency champion: Spearheaded the design and deployment of a Live Emission Measurement Dashboard for frac and coiled tubing operations, enabling real-time CO₂ equivalent tracking—supporting environmental goals and operational savings. Global cross-functional leader: I’ve built digital solutions across geographies—from remote teams in India guiding global field operations, to integrating specialists from reliability, data science, and engineering to scale high-impact solutions. Strategic thinker with technical depth: An IIT Kharagpur engineer at heart, I’m fluent in digital tools (AI/ML, NLP), asset reliability frameworks, and stakeholder management, always focusing on measurable business outcomes.

Experience

1. Service Manager - Enterprise Service Management

   SLB

   Feb 2026 — Present · Pune, IN

   As ESM Service Manager, I own the operational performance, adoption, and continuous improvement of the enterprise Service Management platform (ServiceNow), ensuring it operates as the central digital engagement hub across the organization. I bridge service/process owners, delivery teams, and platform capabilities to translate business needs into scalable workflows, automation, and measurable experience improvements.Key focus areas:• Platform service ownership: accountable for service performance, reliability, integrity, and value realization for ServiceNow.• Governance: run platform governance routines (cadence, prioritization, decision logging, KPI reporting) and align outcomes to SLAs and experience measures (CSAT, NPS, CIM) plus roadmap priorities.• Operational excellence: oversee availability, incident trends, SLA performance, and experience metrics; proactively identify risks, drive issue resolution, and improve stability and delivery predictability.• Experience & analytics: monitor platform usage, portal behavior, and search analytics to identify friction points, demand patterns, and knowledge gaps; optimize self-service effectiveness.• Continuous improvement & adoption: deliver improvements via workflow automation and AI/GenAI opportunities; drive enablement through communications, training support, release readiness, and adoption playbooks.• Knowledge effectiveness: increase knowledge utilization, improve search relevance, and strengthen search-to-resolution outcomes.Accountable outcomes / KPIs:• Higher adoption and improved service experience (CSAT / NPS / CIM / portal search effectiveness)• Reduced incident resolution time and increased automation efficiency• Improved knowledge success rate with fewer gaps• Strong alignment to governance principles and platform roadmap• Increased stakeholder satisfaction and delivery predictability

Education

• Indian Institute of Technology, Kharagpur

  Btech, Instrumentation

  2002 — 2006

• International Institute of Information Technology Bangalore

  Post Graduate , Data Science

• 1% Club

  Personal Finance Mastery

Skills

• Project Management
• Petroleum
• Root Cause Analysis
• Component Engineering
• Oil & Gas
• Business Process Improvement
• Process Engineering
• Continuous Improvement
• Ce Marking
• Product Development
• Lean Manufacturing
• Analysis
• Procurement
• Supply Chain Management
• Visual Basic for Applications (Vba)
• Data Analysis
• Six Sigma
• Manufacturing
• Simulations
• Conflict Minerals
• Fmea
• Project Engineering
• Quality System
• Lean Six Sigma
• Power Bi
• Engineering
• Eol
• Engineering Management
• Rohs
• Weee
• Quality Management
• Operations Management
• Matlab
• Obsolescence Management
• Oil/Gas