Amrita Rattan
Global Quality & Training Lead | Digital Quality Transformation | IIM-K | Six Sigma | Agentic AI & GPT | CX & CLS | Process Excellence
- Role
- Training and Quality Manager at Sutherland
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Amrita Rattan
With 14+ years of experience in the BPO industry, I specialize in training, quality…
Experience
Training and Quality Manager
Jan 2025 — Present · Hyderabad, IN
Currently at Sutherland, I spearhead transformation projects focused on AI-enabled learning and quality frameworks, integrating Agentic AI and GPT-powered solutions across diverse lines of business. My work emphasizes Quality as a Service (QaaS), AI-driven coaching, process optimization, and embedding a culture of continuous learning and operational excellence.
Education
Nottingham Trent University
Bachelor's degree
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