Amrita Paul

About Amrita Paul

Train people well enough so they can leave, treat them well enough so they don\'t want to.” - Richard Branson Scaling Global HR Operations with Precision and Purpose: Global HR leader with 9+ years of experience driving people operations, process excellence, and transformation across India, EMEA, US, and Australia. Known for building high-impact HR teams, managing lifecycle operations, and leading transitions end-to-end. Areas of Excellence: • Global HR Ops & GBS Leadership • Employee Lifecycle Management • Cross-Border Stakeholder Collaboration • HR Tech: Salesforce, ICIMS, ServiceNow, Rippling • Process Automation & Tool Migrations • People Development & Succession Planning • Change Management & SLA Governance Where Strategy meets Execution: Built India’s Global Business Support (GBS) HR team from scratch—leading hiring, onboarding, process design, and global delivery. Managed cross-functional teams across regions, delivering on SLAs, performance goals, and seamless onboarding experiences. Recognized with Spot and Applause Awards at Deloitte for leading multi-unit HR operations transition, mentoring analysts, and driving SLA-led process and compliance improvements. Versatile across Contexts & Cultures: Led HR transitions from Belgium to India, migrated systems like ADP to Rippling and Delta to Aveture, and embedded BOT automation for HR workflows—blending operational depth with tech-driven agility. People First Leadership, Process Driven Execution: Creates empowered teams by aligning culture, capability, and systems to business outcomes. Open to global opportunities that demand both strategic vision and operational finesse in HR transformation. Let’s connect.

Experience

1. Senior People and Culture Consultant

   Quantium

   Jan 2025 — Present

   Building and scaling India’s HR operations teams from the ground up to support global HR operations personally hiring, onboarding, upskilling, and mentoring talent, while establishing robust workflows, governance structures, and employee experience models.Creating and executing succession planning and development roadmaps to ensure long-term team stability, capability enhancement, and a diverse, future-ready workforce.Leading a cross-border team of 7, currently driving performance management, development planning, and HR operations across India and Australia.Spearheading end-to-end HR lifecycle processes—from onboarding to offboarding—ensuring compliance, engagement, and continuous process improvement across geographies.Continuously revamping induction, onboarding, and separation frameworks, reducing manual interventions through digital enablement and automation.Applying critical thinking, root cause analysis, and situational assessments to develop HR strategies aligned with evolving business needs.Designing and promoting inclusive, culture-building initiatives in collaboration with global leadership to enhance engagement and improve retention.Serving as a key escalation point for complex HRSS challenges and fostering stakeholder trust through timely, strategic issue resolution.Driving global team expansion and optimizing resource allocation across geographies to boost productivity and operational scalability.Managing multiple concurrent HR projects while ensuring the India HR operations function runs seamlessly within SLA and KPI-driven frameworks.Collaborating closely with business applications to standardize SLA metrics, streamline ticketing queues, and uphold a unified and efficient HR GBS operating model.Monitoring and refining ongoing HR project delivery, contributing to continuous improvement and measurable functional outcomes.

Education

• Symbiosis Centre for Management Studies- Pune

  Master of Business Administration - MBA, Human Resources Management and Services

  2019 — 2021

• University of Calcutta

  Graduate, Microbiology

  2010 — 2013

• Bidya Bharti Girls' High School

  Science

  1994 — 2010