Amrita Dasgupta

IT Service Management with 7 years of Experience || Incident Management || Application Development Analyst | Accenture | Ex-Cognizant | Ex-Wipro

Role: Application Development Analyst at Accenture
Location: Kolkata, IN
LinkedIn followers: 500 followers

Information TechnologyView LinkedIn profile

About Amrita Dasgupta

Hello everyone- I am looking for a new role and would appreciate your support. Thank you…

Experience

Application Development Analyst
Accenture
May 2022 — Present · Kolkata, IN
Infrastructure Service Management : 1. Identify, investigate and resolve Service Management issues ensuring quality of information in incident,change and problem records is high and manage or escalate the issues promptly. Perform operational service management including monitoring, managing and prioritizing service aligned queue ensuring service level maintenance and elimination of backlogs. Monitoring all the applications through Splunk and Datadog applications and POC for driving or preventing P1 incidents including internal and application team communication. Process Improvements - Identify and construct new process frameworks,as well as reviewing,recommending and documenting improvements to established processes. Manage Incident Management bridge calls with support teams, on-call support application teams and management. Creates incident related performance, analysis and reporting for review by IT Management.

Contact information

Verified work emails, personal emails, and direct dials — unlocked in one click.

Work email
•••••@accenture.com
Personal email
•••••@•••••.com
Direct dial
+•• ••• ••• ••••

Unlock verified contacts

Free to start · No credit card required

Current company

Accenture

Business Consulting and Services · 10K employees · Grand Canal Harbour, Dublin 2, IE

Accenture helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed for organizations across industries. Our strategy is to be the reinvention partner of choice for our clients and lead in the safe, widespread adoption of AI, and to be the most client-focused, AI-enabled, great place to work in the world. We bring together the talent of our approximately 786,000 people with proprietary assets and platforms, deep process and industry expertise, and leading ecosystem relationships to deliver end-to-end solutions and measurable outcomes at scale. Through our Reinvention Services, we offer broad expertise across Cybersecurity, Digital Core, Finance, Industry and Enterprise, Song, Supply Chain and Engineering, and Talent, with advanced capabilities in AI and Data, Industry and Process, and Technology. We serve approximately 9,000 clients and generated approximately $70 billion in FY25 revenue. Visit us at accenture.com. This LinkedIn company page is moderated. When engaging with Accenture, we encourage everyone to: - Use common courtesy and be respectful of others. - Create your own original content and avoid content that you know to be fraudulent. - Never repost someone else's copyrighted work, unless you have permission. - Never post personal, identifying, or confidential information. We reserve the right to delete comments or posts we deem to be: - Profane, obscene, inappropriate, offensive, abusive material. - Spam, repeated comments and commercial messages and personal advertisements. - Discriminatory or that contain hateful speech of any kind regarding age, gender, race, religion, nationality, sexual orientation, gender identity or disability. - Threats; personal attacks; abusive, defamatory, derogatory, or inflammatory language; or stalking or harassment of any individual, entity or organization. - False, inaccurate, libelous, or otherwise misleading in any way.

accenture.com

Find verified contacts for anyone on LinkedIn

Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.

Start for free See how it works

Free plan included · No credit card required

This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.