Amrit Subham
- Role
- Technical Lead at Cognizant
- Location
- Kolkata, IN
- LinkedIn followers
- 500 followers
About Amrit Subham
As an experienced professional with over 7 years of experience, I have honed my skills in…
Experience
Technical Lead
Nov 2021 — Present
Working on O365 and Exchange related tickets which are escalated to us.\\\\n Being one of the tower leads of O365 making sure the quality is maintained.\\\\n Handling Escalation from Clients and also from end user.\\\\n Guiding and educating the L1s with all the new process coming in line and making them confident in dealing with complex issues.\\\\n Interacting with MS techs for getting the reported issue sorted.\\\\n learning new technologies which will be helpful for the process and also for the personal growth.\\\\n Provide the training on new technologies, tricks and troubleshooting techniques to all the L1s when required.\\\\n Managing a team of 2 people\\\\n Received 10 Cognizant Cheers Awards and 1 Client Award for extra ordinary contribution to the project.\\\\n Took initiative on sending a regular email on tips and tricks of O365 related apps.\\\\n Contributed in creating Knowledge base articles and collaborated with different towers to ensure everything is in line.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
Education
Maulana Abul Kalam Azad University of Technology, West Bengal formerly WBUT
Bachelor of Technology (B.Tech.)
2013 — 2017
Central Board of Secondary Education
Secondary (10th)
2010 — 2011
Central Board of Secondary Education
Senior Secondary (12th)
2011 — 2013
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