Amrish Bhat

About Amrish Bhat

Accomplished hospitality leader with over 27 years of experience managing operations across multiple global brands. Proven at driving revenue growth, enhancing guest satisfaction, and maintaining operational excellence across diverse hospitality environments. Holds an MBA from Singapore Business School, strengthening strategic leadership and business acumen in hospitality management. Expert in leading cross-functional teams and overseeing multi-department operations, with a strong focus on financial management, including budgeting, forecasting, and optimizing P&L performance. STCW certified, bringing critical expertise in safety protocols, crisis management, and ensuring seamless operational execution.Renowned for building high-performance teams, fostering a culture of mentorship, and delivering luxury guest experiences. Skilled in analyzing data to implement impactful improvements, and experienced in managing large-scale developments and renovations from concept to completion.

Experience

1. Assistant Hotel General Manager

   Holland America Line

   Oct 2021 — Present · Fort Lauderdale, FL, US

   Collaborate closely with the Hotel General Manager to oversee all facets of hotel operations, with a primary focus on guest services, housekeeping, and onboard revenue generation. Maintain an unwavering commitment to delivering the highest standard of guest service, leading to improvements in net performance scores, ship condition ratings, and exceeding onboard guest satisfaction and revenue targets. Ensure product consistency and profitability aligned with the company\'s core values, brand procedures, and overarching commercial, operational, and human resources strategies. Serve as a prominent company representative, consistently projecting a positive image of the organization to guests and team members alike. Cultivate strong working relationships with other hotel departments, particularly the food and beverage and entertainment divisions. Assume full responsibility for the entire hotel department in the absence of the Hotel General Manager.

Education

• Carnival College of Management

  Certified Manager, Business Administration and Management, General

  2001 — 2002

• Sophia College, Mumbai

  Certificate in Restaurant and Catering Technology, Hospitality & Restaurant Management

  1993 — 1994

• Singapore Business School

  Bachelor of Business Administration - BBA, Business Administration and Management, General

• St. Anne School of Higher Secondary

  Senior Secondary Course, English,French,Maths & Science

  1984 — 1991

• London Business School

  Brand Management: Aligning Business, Brand and Behaviour, Marketing/Marketing Management, General

  2020 — 2020

• Dr. D. Y. Patil Vidyapeeth

  Diploma, Diploma in Hotel Management & Catering Technology

  1995 — 1998

Skills

• Menu Development
• Restaurant Management
• Front Office
• Leisure Travel
• Team Building
• Food & Beverage
• Sales Operations
• Pricing Strategy
• Pricing
• Customer Service
• Incentive Travel
• Food
• Vip Management
• Operational Planning
• Hotel Management
• Event Management
• Hospitality Industry
• Travel
• Leadership
• Operations Management
• Cruises
• Logistics Management
• Operations
• Public Safety
• Professional Ethics
• Sales Management
• Restaurants
• Auditing
• International Business
• Marketing Strategy
• Business Strategy
• Contract Negotiation
• Communication
• Interactive Media
• Resorts
• Complaint Management
• Employee Training
• Marketing Communications
• People Development
• Travel Management